Please note that all sales are final. Please review your order carefully before completing your purchase.
We do not offer refunds, cancellations, or returns once an order has been placed and confirmed unless under the following conditions:
It is cancelled in writing before the end of three business days after purchase or before made to order items have been cut, whichever comes first.
The item is deemed to be defective from the factory.
The order meets exchange criteria.
As such, some orders may qualify for refund before they are shipped if production has not begun on them. If so, a 10% restocking fee applies and will be deducted from the refund total.
We offer exchanges on certain items, subject to the following conditions:
Requests for a size exchange must be made within seven business days of delivery.
Exchange for different colors or patterns is at the sole discretion of Perroz Designs Inc.
The item must be unused, in original condition, and with all original packaging.
The Buyer is responsible for all shipping costs associated with the exchange, including shipping the item back to us and the cost of sending the replacement item. We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered packages.
Any orders short of items, that include incorrect items, or items deemed to be defective from the factory must be reported to Perroz Designs Inc. within seven business days of signed receipt to enable replacement or refund.
Unless agreed to otherwise in writing, refunds for defective items will only be issued once the Buyer has packaged and handed over the defective items to the shipping carrier, chosen at the discretion of Perroz Designs Inc.
To initiate an exchange, report a missing or wrong item, or initiate a return for a defective product, please contact us at info@perrozdesigns.com with your order number and reason for the exchange.
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